Resort Policies
Learn All About Our Policies
When is check-in time at High Peaks Resort?
Check-in time is at 4 PM
Early arrivals are subject to availability. Guests who wish to arrive early should contact the Front Desk on the morning of their scheduled arrival date to see if early check-in is possible.
When is check-out time at High Peaks Resort?
Check-out time is at 11:00 AM
Late check-outs are subject to availability and should be cleared with the Front Desk either during arrival or on the morning of the departure date. Check-out after 1 p.m. results in a fee of half of that night's room rate. Check-out after 2 p.m. results in a fee of that night's full room rate.
How can I cancel my High Peaks Resort reservation?
Unless otherwise noted, a credit card is required to confirm your reservation. A one-night deposit will be charged at the time of booking. This deposit is refundable until 4:00 PM 7 days before your arrival at which point the deposit becomes non-refundable. Changes cannot be made to length of stay or rate within 7 days of arrival.
What happens if I do not arrive for my reservation?
Guests who do not arrive for their reservation are responsible for the full balance of their stay and the credit card on file will be charged.
Room rates are subject to an 8% sales tax and 5% occupancy tax. An additional resort fee of 7% plus taxes per room will be charged.
The following amenities are included as part of the resort fee: parking, fitness center, boating (seasonal), snowshoe rental (seasonal), indoor and outdoor pools, waterfront access, wireless internet access in guestrooms and public areas, Saturday yoga class, welcome beverage at check-in, morning and afternoon refreshments in our lobby, and in-room coffee and tea.
Debit and credit cards are authorized at check-in for the remainder of your stay plus an additional $50 per day for anticipated incidentals. Any unused authorizations will be released at checkout. Please note that it can take between 3 - 10 business days for the financial institution to redeposit these funds. For debit cards these funds will be unavailable until your bank releases them back to you.
What is the resort parking situation?
Included in the High Peaks Resort resort charge is convenient, free, parking for all its guests at each of its three properties. Parking lots can be accessed with guest keycards and guests are encouraged to check-in before unloading and parking their car and to request assistance with their luggage for the most effortless experience possible. Guests staying at the resort can take advantage of our covered parking garage, great during inclement weather. In the event of limited parking at the Waterfront Collection, guests can avoid parking on the street and instead park in our main parking lot or in our Lake House parking lot.
What are the age restrictions for booking a room?
Guests must be at least 18 years old to reserve and check into a room and must have a valid credit card issued in their name.
What types of payments are accepted?
We accept VISA, MasterCard, American Express, and Discover. We do not accept personal checks, though we will accept business checks for reservations made through a group block. We do not accept purchase orders, vouchers, or Canadian dollars as payment for rooms.
What is the smoking policy at High Peaks Resort?
High Peaks Resort is a non-smoking property. Guests are not allowed to smoke on the balconies or patios of their rooms. We have several designated smoking areas: in the circle outside the Main Lobby and in the parking lots. Guests will be charged $250 if the smell of smoke is present in their room.
Can I ship items to the resort during my stay? Is there a handling fee?
High Peaks Resort and Lake House are happy to receive shipments for you during your stay. Shipments will be received by the hotel no sooner than 3 days prior to your arrival or the start of your function. A nominal handling fee of $5 per box, up to 60 lbs ensures delivery of your package to your preferred location. Any shipments arriving sooner than 3 days prior to your arrival or function will be subject to a storage fee of $5 per box, per day.
When shipping your packages, please include the name of the guest as it appears on the reservation as well as the date of your arrival. If you are here with a conference or meeting, please also include the name of your Conference Services Manager so that they are aware that we are in receipt of your package.
You will be responsible for shipment to and from the hotel of any event-related materials. Any parcels or items left 3 days after your departure or function will be destroyed.
Note, that we will not accept shipments of any hazardous materials or items.
What is the High Peaks Resort pet policy?
As a pet-friendly Lake Placid hotel, High Peaks Resort allows guests to bring up to two dogs, weighing no more than 75 lbs, to join you on your stay. The dog fee is $55 per dog, plus tax, per night. Pets are not allowed on the 2nd and 5th floors of the Resort, the Alpine level of the Lake House, or the top floor of the Waterfront Collection.
Dog owners who do not clean up after their dogs will be charged a pet cleaning fee (minimum $250). Housekeeping will not clean a room if a dog is present. If a guest who has brought a dog with them wishes to have their room cleaned, they should let the front desk know when the room will be empty. If an unattended dog is barking and disturbing other guests, the owner will be called and asked to immediately return to the hotel.
The pet policy is listed in full on the pet agreement.
Is there a map of the resort?
Yes, please view the map of High Peaks Resort and the Lake House.
Do you offer wake-up calls?
Yes, please set up your preferred wake-up call time with the front desk.
Is there room service available at the hotel?
Yes, room service is available from Dancing Bears Restaurant. Your room has a QR code that will allow you to place your order online.
Do you offer laundry services?
No, we do not. There is a public laundromat on Main Street, as well as one next to Hannaford with dry cleaning services if you are in need during your stay.
Do all rooms have refrigerators?
Yes.
Do all rooms have microwaves?
No, but microwaves are available upon request for $10 per night. Guests staying at the resort property are welcome to ask for a microwave to be brought to their room at the front desk. Available on a first-come, first-serve basis only.
Do all rooms have coffee makers?
Yes.
Where are the closest hospitals to High Peaks Resort?
- Lake Placid Health Center - 203 Old Military Rd, Lake Placid, NY 12946 (a division of Adirondack Medical Center)
- Adirondack Health - 2233 NY-86, Saranac Lake, NY 12983 (24-hour Emergency Room and Hospital)
- Mountain Medical Center - 354 Broadway, Saranac Lake, NY 12983 (Urgent Care Clinic)
What grocery/convenience stores are in Lake Placid?
- Hannaford Supermarket - 45 Hadjis Way #6, Lake Placid, NY 12946
- Price Chopper - 1930 Saranac Ave, Lake Placid, NY 12946
- Green Goddess Natural Foods - 2051 Saranac Ave, Lake Placid, NY 12946
- Adirondack Corner Store - 188 Newman Rd, Lake Placid, NY 12946
- Family Dollar - 50 Fawn Ridge Rd, Lake Placid, NY 12946
- Saratoga Olive Oil Co - 2439 Main St, Lake Placid, NY 12946